Privacy Policy

By using the Services, you consent to Wamaka Loan collecting, storing, using, and disclosing your personal information in accordance with this privacy statement and any relevant laws. To revoke this consent, please write an email to contact.passionate@wamaka-loan.com.

1.IN A GENERAL SPEALER

About Us

To deliver the finest service possible is Wamaka Loan's ("Wamaka Loan", "we", "us", or "our"). Our first goal has always been safeguarding and protecting your personal information and right to privacy.

Why are you reading this privacy statement?

More information about how we will handle any personal information we receive from you or that you submit through the Wamaka Loan applications (the "Apps"), how to create and use your Wamaka Loan account (your "Account"), and how to use our lending services (collectively, the "Services," which include the Apps and your Account), can be found in our privacy statement and our Terms of Use. I sincerely hope you will finish reading it.

To fully understand our rules and procedures regarding your personal data and how we will use it, we strongly suggest you to review the following material.

For information on the general usage guidelines for the services, please refer to our Terms of Use.

If you have any issues concerning our policy or our privacy actions, please contact us via the Apps or by email at contact.passionate@wamaka-loan.com.

Information and current affairs

We constantly check the provisions of this policy and our privacy policies to make sure that your personal data is processed as securely as possible.

2.INFORMATION YOU MAY GIVE US

The whole collection of personal information needed to establish your account There will be significant limitations on your ability to access services during the initial account configuration. Before we can completely activate your account and grant you access to all services, we must verify your identity in accordance with the law. We need your Zambian ID for this purpose, along with any other documents that may be needed. To confirm your identity, we will take information from these papers such as your name, date of birth, Zambian ID expiration date, and any other personal information we deem necessary or mandated by law. We want to remind you that you are required to notify us as soon as there are any changes to your personal information. Depending on the circumstances, you might need to re-verify your identify.

Transactional data

When you use our services to borrow money or for any other service-related transaction, we get information about your creditworthiness and the lending transaction. Some examples of the kinds of information that might be included are your personal details, employment and income details, credit history, debt-to-income ratio, collateral details, loan purpose, amount, and terms, bank account details, residential details, references, and any information about co-signers or guarantors.

The background of the credit

We will gather information about your employment, income, and bank account, for example, in order to determine which account to debit and whether to provide you credit. We'll consider your name, phone number, emergency contact information (including name, relationship to you, and phone number), bank account information, and your history of repaying credit that we've already granted you when determining whether to issue you credit through the Apps again. In the event that you do not pay the credit or follow the terms and conditions of the service, we may also provide your information to other parties, such as debt collection agencies.

Favored by the consumer base

We may use your consent to send you emails or other marketing materials, depending on your preferences. We can learn more about your preferences as a result of how you interact with and respond to our marketing messages. You are free to revoke your consent at any moment if you so choose.

Information about queries or charges

If you intend to submit a complaint about our services, report an issue (such a problem with the programs), or contact us with inquiries, this personal information will be immediately added to your account.

Data from service providers facilitates automated decision-making.

Verification experiments are supported by a third party, as was previously mentioned. Please be advised that we might receive personal information that is created during the verification procedure. Our business conducts verification tests with our partner in which automated decision-making is employed. Please tell me more about this. Your identity is evaluated as part of the automated decision-making process through the analysis of your personal information. The automated decision-making procedure won't approve an account for you if it can't sufficiently confirm your identity.

Details about cookies, technical problems, and application

We gather data regarding your usage patterns as well as the types and frequency of services and/or applications you use. We're taking this precaution to learn more about how our users find the services and apps appealing and repulsive, as well as how they're provided. These could include your operating system, platform, browser plug-in types and versions, IP address, operating system, and registration credentials, if applicable.

Overview of the Device

The SIM card type, IMEI, name of the mobile operator, hardware kind, application version, mobile network, and list of installed apps are among the details about the device you are using to access the services and/or applications.

As you work with the program

To use the Application, you (the User) must provide technical information and unique identifiers (like the IMEI number, MAC address, or phone number of your mobile device). In addition, you need to provide details about your operating system, chosen time zone, mobile browser type, and mobile network. A list of emergency contacts, call and text message logs, and any additional digital content you want are additional needs.

3.The way we handle your personal information

This section provides a detailed explanation of our legal defenses, such as local data protection laws, as well as the reasons we utilize your personal information. We must emphasize that we process your personal information only when permitted by law.

3.1 To provide access to the Services and Website

Your personal information is handled using the following methods:

To establish your account and confirm your identity;

To determine your creditworthiness and make credit choices necessary to operate the company and provide the services;

Establish a connection between your account and a third-party site or account to boost your account's worth;

Check whether the applications are accessible.

When processing your information, the following legal justifications are used:

We are entitled to market our services to you and other users, operate and enhance the Services and Apps, provide lending-related services, and promptly update our records in compliance with all applicable laws, duties, and guidelines.

Should it be imperative to fulfill your demands and appropriately execute a contract with you prior to your signature; and

Respecting our legal obligations, which include completing identity checks and other related procedures.

3.2 To protect your money, accounts, and services

Your personal information is handled using the following methods:

To identify and manage risks and stop fraud. Your personal data is used to secure you, your finances, and your personal information. It also helps us to comply with legal obligations for financial offenses like fraud.

To ensure that our services are secure and safe both internally and externally by verifying operations. We have the right to investigate any suspicious activity or alleged infractions to make sure you're not breaching any laws or our terms of service.

When processing your information, the following legal justifications are used:

Owing to our legitimate interest in protecting your money, your account, our services, our affiliated businesses, any necessary third parties, and ourselves from potentially damaging security-related attacks;

If carrying out a deal with you correctly requires us to adhere to your instructions prior to contract execution;

Respecting our legal obligations, which include making amends for financial wrongdoings,

We might have to investigate risky behavior, for example, to safeguard your interests or the interests of another person.

3.3 I would like to speak with you and establish a connection.

We'll safeguard your private data:

This correspondence aims to address any inquiries you may have submitted or to notify you of any potential fraudulent activity related to your account.

When processing your information, the following legal justifications are used:

We have the right to safeguard your funds, your account, our services, our network of businesses, and any pertinent third parties;

If it is imperative to fulfill your demands and appropriately execute a contract with you prior to signing it; and

As part of our legal obligations, we have to get identity validation and other forms of verification.

3.4 To hand out advertisements

We'll safeguard your private data:

To provide you with promotional materials, including information about other services our businesses or we provide.

When processing your information, the following legal justifications are used:

if you granted permission for something to occur; and

circumstances that diverge from our legitimate objective of introducing you and others to our services.

3.5 Improve, adapt, and make our services and apps better

We'll safeguard your private data:

We want to gather more details about your preferences for our services and applications by looking into your usage patterns. We might also monitor how you use the services and applications to make sure you don't miss any offers or opportunities. For example, we will use the information we collect to contact you if you haven't used the Apps in a while or if you haven't completed a transaction with one of our online businesses.

To answer any questions you may have, and

To enhance and personalize our applications and services.

Legal assistance for using your data for the aforementioned objectives can be found below:

Offering lending-related services and/or applications, managing and enhancing the services and/or applications, advertising our services to you and others, and making every effort to appropriately comply with applicable laws, duties, and regulations while maintaining accurate records are all within our legitimate interests.

4.NOTICE REGARDING THE PRIVATE DATA PRIVACY

Only in the following situations may your personal information be disclosed:

Your consent is necessary for the sharing of your personal data.

We may share your personal information with other service users in order to ensure that you both make the most of the services we provide. In addition, our services facilitate the sharing of personal information between you and other Service users.

By entering personal information into your public profile on the Apps, you authorize other App users to view and use it publicly.

To facilitate the provision of services like transaction management, in-app services, verification checks, and money transfers, we may share your personal information with specific service providers, partners, or group organizations. We may occasionally need to provide a partner access to your whole account and financial information, based on how effectively they perform.

We might offer specific service providers or group companies access to your personal information in order to evaluate the services and make necessary modifications to ensure the best quality for you and others.

We may be obliged to disclose your personal information in order to comply with a legal requirement or to address law enforcement, regulatory agencies, officials, or other entities' legitimate claims or legal procedures.

We may provide your personal information to a third party that will be in charge of processing it in the case of a merger, acquisition, or other restructuring.

Your transaction and other account information will be retained in Zambia in compliance with finance company standards and consumer protection legislation in Zambia. We will ensure that the relevant data privacy laws are observed if the aforementioned situations compel us to lawfully transmit any of your personal data to a nation other than the one from which it was originally obtained. The legal conditions for the transfer of personal data will be specified, along with which countries take part and whether cross-border sharing of personal data takes place. We guarantee that, regardless of where you currently reside, your personal information will always be protected to the same degree.

5.PROTECTING YOUR PERSONAL INFORMATION

We make every effort to prevent unauthorized access, alteration, disclosure, and use of your data, as well as unintentional loss or damage. Our first goal is protecting your privacy. The required security measures have been implemented to prevent this from happening.

In addition, as previously mentioned, we restrict access to contractors, workers, volunteers, agents, and other relevant third parties. Your personal information is under their protection, and they will only use it in ways that are approved by our standards.

I regret to inform you that data communicated over the internet cannot be completely guaranteed to be secure. We cannot ensure the security of any personal information you provide through our services, even with our best efforts to secure it. The information you transmit is your responsibility. We shall implement stringent security protocols and procedures as soon as we get your data to prevent unintentional loss, unauthorized use or access, alteration, and disclosure.

6.WHAT TERMS APPLY TO THE WAY YOUR PERSONAL INFORMATION IS STORED BY US?

For the duration required to fulfill the purposes for which it was gathered, such as satisfying legal, accounting, tax, reporting, and other obligations, your personal information will be retained. We consider the volume, nature, sensitivity, potential harm from unauthorized use or disclosure, the purposes for processing the data, whether those purposes can be achieved in another way, and any applicable legal, regulatory, tax, accounting, or other requirements when determining the appropriate retention period for personal data.

We've learned that:

We shall retain your financial information for a maximum of six years from the date of your most recent transaction, or longer if it falls within the retention term specified below, as permitted by applicable laws, including anti-money laundering regulations.

All pertinent data, including transactional and personal information, will be permanently deleted six years from the cancellation date.

In the event of a complaint, or if we have reasonable suspicions of potential legal action or other regulatory enforcement action pertaining to our relationship with you and/or your use of the Services, your personal data may be retained for an extended period of time.

7.YOU ARE AWARENESS OF YOUR RIGHTS

If specific conditions are satisfied and jurisdictional restrictions are respected, this can be accomplished:

Submit an application to obtain access to your personal data. By completing this step, you can obtain a copy of the data we hold about you and verify that we are processing your personal information legally.

Request that the personal data we presently possess about you be updated. This gives you the opportunity to update any inaccurate or incomplete information we may have about you; however, any new information you provide may need to be confirmed.

You have the right to ask for the deletion of your personal data if you do not owe money. You have the right to ask that your personal data be deleted from our systems if there is no justification for it to be on file. Additionally, you have the right to request that we delete or remove your records in order to comply with local law, in the event that you have successfully exercised your right to object to processing (see below), or in the event that we may have processed your information unlawfully.

You have the right to object to the processing of your personal data if you believe that it violates your fundamental rights and freedoms due to circumstances that are specific to you. In this case, our decision will be based on our own or a third party's legitimate interests. Additionally, you have the choice to object if we use your personal information for direct marketing.

Request a limitation on the use of your personal information. This allows you the choice, under certain circumstances, to request that we cease processing your personal information.

Request that your personal data be transferred to you or another party. Your personal data will be provided to you or a designated third party in a structured, machine-readable format.

If we are using your personal data for any purpose, you have the right to revoke your consent at any time.

File a complaint with the appropriate authorities if there are any concerns regarding data protection. We would appreciate it if you could get in contact with us as soon as possible so that we could address your concerns before you call the regulator.

To exercise any of the aforementioned rights, kindly contact us using the information provided above.

To verify your identity and make sure you are able to exercise your rights, we may need specific information from you. This is implemented as a security measure to prevent the disclosure of personal information to unauthorized individuals. We could get in touch with you to get more details so we can respond more quickly. Kindly remember this.

We try our best to respond to legitimate inquiries within a month. Occasionally, requests that are extremely complex or that you have made more than once will take longer than a month to process. We'll keep you informed of any developments and provide you information on a regular basis.

8.LINKS EXTERNAL TO OTHER PARTIES

Plug-ins, applications, and linkages to websites run by third parties may be included on our website and in our services. If you click these links or enable these connections, you give third parties permission to collect and share personal information about you. Please remember this. We have no control over these third-party websites, plug-ins, or programs, thus we cannot be held responsible for their privacy practices. Before departing from our websites or applications, please read the privacy policies of each website or application you use or visit.

FAQ Terms of Use Privacy Policy

contact.passionate@wamaka-loan.com